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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Katrina Dunlop

November 21, 2023

5  out of  5
rating by Katrina Dunlop
"Very sweet and helpful ladies in the office!"
We responded:
"Thank you very much Katrina, it's our pleasure to help when we can! "
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Mitchell Bowden

October 22, 2023

5  out of  5
rating by Mitchell Bowden
"Great rates and great people to work with."
We responded:
"Mitchell, thank you for your review! It's an honor to be able to help our customers. "
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April

September 30, 2023

4  out of  5
rating by April
"Great staff always helpful and friendly"
We responded:
"Thank you so much for the review, we do appreciate you! "
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Brandon Paul

July 31, 2023

5  out of  5
rating by Brandon Paul
"All agents are very helpful and friendly. Angela went above and beyond to reach out and to make sure I was taken care of and saw that my claims were handled with priority. My appreciation goes out to all the agents there."
We responded:
"Thank you, Brandon. We're here to help whenever we can!"
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Michael Woody

July 28, 2023

5  out of  5
rating by Michael Woody
"I have been a State Farm customer for many years. Since moving to Kingsport, Bill Lawson's team has been excellent. While we met Bill, and appreciate him, Angela Paskus has been my primary contact. What do I love about Angela? Prompt, professional, thoughtful, and consultive are just a few of the things that come to mind. I have only been in the office twice: one to transfer our policies and then when we closed on our home. Never has this office failed to set a timeframe and deliver their best to me when promised. From a cost perspective, State Farm is very competitive, but when you need them they are there. Recently, my son had an accident and the office handled everything for us except for the customary calls with the central processing area. Since coming to them I have expanded my coverage because I believe in the value of what I get from them. Nothing but positive because they, especially, Angela, has earned it."
We responded:
"Michael, it's wonderful to hear my staff is on top of things for our customers. We appreciate Angela as much as you, as well as the rest of our team. Thank you for your review and we look forward to working with you for years and years. "
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James Shipley

July 15, 2023

5  out of  5
rating by James Shipley
"Such an amazing place and very friendly service. More like a family than a business."
We responded:
"Thank you so much, we certainly appreciate you! To us you are family. "
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Katrina

June 26, 2023

5  out of  5
rating by Katrina
"Awesome people who really care about their clients. They are always extremely helpful and knowledgeable. Definitely recommend!"
We responded:
"Thank you Katrina for the lovely review! We love our customers and that's why we do what we do. Look forward to seeing you again! "
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jeff martin

May 19, 2023

5  out of  5
rating by jeff martin
"This place ROCKS!!! Linda did an amazing job. Saved us a ton on green!"
We responded:
"Thank you Jeff! I'm very happy to hear you had a great experience with our office! "
Profile photo of Jessika Rauschkolb

Jessika Rauschkolb

May 4, 2023

5  out of  5
rating by Jessika Rauschkolb
"The best insurance company I have ever worled with. They truly care and help any way possible."
We responded:
"Thank you so much Jessika! Thank you for your business & we're happy to help in any way we can! "
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Kim Collins

April 22, 2023

5  out of  5
rating by Kim Collins
"Great agency, They went above and beyond with an issue I had following an accident. Wonderful people to work with."
We responded:
"Kim, thank you for your kind comment! It's always a pleasure working with you and assisting with the needs of our customers. "
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victor Hoffman

March 29, 2023

5  out of  5
rating by victor Hoffman
"Good on detail"
We responded:
"Thank you for your kind remarks and look forward to working with you in the future! "
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Jared Glover

February 9, 2023

5  out of  5
rating by Jared Glover
"Great agency, I truly feel they do everything they can to help. They are always very pleasant to talk to and make you feel like you are lifelong friends."
We responded:
"Thanks for the kind words, Jared. I am glad we were able to make assisting you with your insurance needs such a positive experience! We appreciate you very much! "
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Roger Adams

September 29, 2022

1  out of  5
rating by Roger Adams
"The firm was good, but State Farm sucks!"
We responded:
"Thank you for your response regarding our firm, Roger. We understand your frustration with the situation! Thanks for letting us take care of your insurance as long as we did. Underwriting cancellations are determined by our corporate office & we attempted to get this one overturned but unfortunately weren't able to. I hate that we weren't able to continue working with you, you were a great customer & we wish you the best! "
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Marieta Wolf

September 25, 2022

4  out of  5
rating by Marieta Wolf
"They are very helpful with everything"
We responded:
"Thank you Marieta for your kind words. We appreciate you and your business very much! "
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Mary Sluder

June 12, 2022

5  out of  5
rating by Mary Sluder
"These folks are like family. They're always taken care of any issue in a timely manner. Highly recommend!"
We responded:
"Thank you Mary! It's always a pleasure to work with you. "
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David Teague

January 4, 2021

5  out of  5
rating by David Teague
"Been with State Farm for 35+ years,,,always reasonably priced insurance without that annoying lizard with a british accent...."
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James Jones

July 25, 2020

5  out of  5
rating by James Jones
"Friendly staff always helps!"
We responded:
"Thanks James for the 5 star review and kind words! We are always here to help!!"
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Mike W

May 29, 2020

5  out of  5
rating by Mike W
"Bill Lawson State Farm is the best in Tennessee. Highly Recommend him for any insurance needs!"
We responded:
"Mike - Thank you for recommending our Agency! We appreciate you!"
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David Teague

February 23, 2020

5  out of  5
rating by David Teague
"Great experience as usual,,,very expedient"
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James Eldridge

March 2, 2019

5  out of  5
rating by James Eldridge
"Susan is the absolute best agent you can ask for."